Terms and Conditions
Core Protection aim to provide our clients with the very highest quality of service. We have produced this document to give you a better understanding of our business and the basis upon which we provide services to our clients.
Our Service
We aim to offer you a friendly and efficient service. We will exercise reasonable skill, care and diligence in carrying out your instructions.
We try at all times to work quickly and efficiently and we hope that you will find us responsive to your needs. As part of our commitment to providing a quality service we will:
- Inform you of the most efficient means of completing work
- Keep you informed of progress
- Comply with the relevant laws of the jurisdictions in which we operate
- Record and observe instructions and give realistic expectations of outcomes
- Report to you in an appropriate manner and explain any recommendations
At the conclusion of work undertaken on your behalf we aim to ensure that you will consider that our fee represents good value for money.
You’re Instruction
We are happy to have an initial telephone discussion or meeting with you to decide whether we can be of assistance. When we discuss with you, your requirements at the outset we will also discuss timescales. We do attempt to meet these – even to beat them – but always to deal with everything as quickly and efficiently as possible. However, please remember that the speed at which we work can be influenced by the co-operation we receive from people and organisations outside of our control.
Instructions may be given to us either in writing or verbally. However, we may ask you to confirm in writing the terms of verbal instructions given to us. If there is any change in your instructions please notify us immediately. If you wish anyone else to give us instructions on your behalf we may require confirmation of this in writing.
How You Can Help Us
Please give us clear instructions and let us know if anything changes or becomes apparent
Let us know if there are any special considerations or significant issues pertaining to the matter of which we may not be aware
- Tell us if there are important time limits or deadlines
- Deal promptly with any questions that we ask you
- Keep in regular contact
Communications and Contacting Us
Our telephones are answered between 9.00am and 5.30pm Monday to Friday on +44 (0) 8707576791. Outside of these hours an answering/voicemail service is available. Alternatively, you may contact us by fax on +44 (0) 7855333073 or by e-mail
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. We are also available to meet with you during or outside of normal business hours by prior appointment. Additional contact details, including mobile telephone numbers, will be provided to you as appropriate.
We encourage communication by e-mail, where appropriate. Please provide us with details of your email address and let us know immediately if it changes. If your e-mail is accessible by people other than yourself or you are transmitting sensitive information we are able to use strong encryption (subject to jurisdiction).
Confidentiality and Data Protection.
We are registered data controllers under the Data Protection Act 1998. Information you pass to us or that is acquired on your behalf by us in connection with any matter being undertaken on your behalf is kept confidential and will not be disclosed to third parties unless authorised by you or required by law.
In order for us to provide a service to you, it is necessary for us to record certain details relating to you and the organisation you represent, such as names, addresses, telephone numbers, nature of business, etc. In addition, other information that you provide, but that may not be essential for us to record, may also be held by us for reference, analysis and our own marketing purposes. We will not pass these details to any third party without your express permission or where your consent is implied by virtue of the fact that we must do so in order to carry out the work that we have been instructed to undertake on your behalf. You are entitled to ask us at any time for a copy of the information that we hold about you or your organisation.
We may from time to time wish to contact you with details of the services we offer. If you do not wish to receive such information from us please let us know and we will refrain from using your details for such purposes.
Our Terms of Business
The terms of business set out below are the terms and conditions on which Core Protection Ltd will transact business and/or otherwise act for clients. Any instructions received from you will be deemed to constitute acceptance and agreement to be bound by these terms and conditions unless we have specifically agreed otherwise in writing.
How We Calculate Our Charges
We will either agree a fixed fee with you at the outset, where possible, or will charge a variable fee calculated mainly by reference to the time spent dealing with the matter on your behalf and the expenses that we will incur. Where the matter will be charged on a time expended basis you will be provided with a best estimate of the time required to complete the works whenever this is feasible.
In assessing what we charge we take into account a number of important factors, including what steps we will need to undertake to complete the work, the nature and complexity of the task, the skills and knowledge required, the number and importance of documents and files perused or prepared, the amount or value of any money or property involved, the jurisdiction and the circumstances of the matter, where the work needs to be undertaken, and the importance and urgency of the matter.
Any estimate that may be given will be a probable fee based on our experience of the work you have asked us to do. If the work transpires to be more complex than originally anticipated, or is going to take us longer to complete, then we may need to increase our estimate to take account of these factors. We will inform you as soon as possible if this occurs.
Details of our current rates will be advised to you separately. However, if you would like confirmation please do not hesitate to contact us. You may set a limit on the charges and expenses to be incurred. This means that you must pay our charges up to the agreed limit without our needing to refer back to you, but we will not exceed the limit without first obtaining your consent.
We may also undertake work at discounted rates by prior agreement where the volume of work is large, or you instruct us on a regular basis, making our services even more cost effective for you.
We undertake a review of our charges on an annual basis. Details of any revision of our rates while we are working on a matter on your behalf will be supplied to you.
Future Instructions
Unless we agree otherwise and subject to our current hourly rates, these Terms of Business will apply to any future instructions that you are kind enough to give us.
Payment Terms
Dependent upon the work being undertaken for you, we may ask for a payment to be made to us on account. We will render our invoices promptly, either at the end of the matter or shall deliver bills to you at intervals during the conduct of the works. In the event of a payment not being made to us, we must reserve the right to decline to undertake any further work and at that point the full amount due for the work done up to that date and any expenses incurred or committed to will be charged to you.
Accounts are due on receipt and must be settled within 30 days of being rendered. Interest will be calculated on any amount outstanding after this time either at the same rate as the official rate for judgement debts or the rate under The Late Payment of Commercial Debts (Interest) Act 1998, whichever is the greater amount. Any monies that we may be holding on your behalf will be used in satisfaction or partial satisfaction of any outstanding unpaid bills.
We can accept payment of our invoices by BACS, cheque, cash, Visa, MasterCard, Switch, Delta, Solo or Visa Electron.
Copyright
Unless we agree otherwise in writing, all copyright in works of original authorship we produce (such as presentations, training notes, and reports) is reserved to us. Advice given and documents prepared on your behalf are for your usual business purposes only and may not be copied or used by any third party without our express written consent. You must reproduce our copyright notice and proprietary rights legend on all authorised copies.
Miscellaneous
If any provision herein is held to be invalid illegal or unenforceable the validity and enforceability of the remaining provisions shall not in any way be affected or impaired. CP’s liability in respect of any breach or non-performance of its obligations shall be limited to the refund of the invoice value to which the claim relates. Waiver by CP of any of the terms herein or the granting of time or indulgence by CP shall in no way affect CP’s rights hereunder. The headings in this document are for clarification and do not form part of the terms and conditions.
The law of England shall apply to these terms and conditions.
Any Questions?
If there are any specific questions that you wish to ask us, or you would like to know more about the range of services we provide and, more particularly, how they might benefit your organisation, please do not hesitate to contact us. You can telephone us on +44 (0) 8707576791, write to us at 36 Spencer Road Thornhill SO19 6QX, or send an e-mail to
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We look forward to hearing from you.
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